About Pro PC Support

Pro PC Support started with a simple observation: most people do not need a computer science degree — they need a patient, honest person who can fix the problem and explain what happened. We are a small team of technicians based in San Jose, California, providing remote technical support to homes and small businesses across the United States and Canada.

We handle the everyday technology that modern life runs on: printers that refuse to print, computers that slow to a crawl, email that stops arriving, security software that nags more than it protects. Because we work remotely, help is available without waiting days for a home visit or unplugging anything.

What we believe

• Honesty over sales. If your problem is not worth paying to fix — or needs a repair shop instead of remote help — we say so before charging you anything.
• Clarity over jargon. Every technician is trained to explain things in plain language, at your pace, without making you feel behind.
• Control stays with you. You start and can end every remote session, you approve every fee, and we never ask for banking passwords or gift cards.

Independent means independent

We are not Microsoft, Apple, Google or any manufacturer, and we do not pretend to be. We are an independent third-party provider — which means our only loyalty is to fixing your problem, not selling you a brand's products. When a manufacturer warranty or official channel is the better route, we point you to it.

Where to find us