Remote Support & Data Security Policy

You are always in control

Every remote session is started by you. A technician cannot connect to your computer on their own — you run a small, well-known connection tool, read out a one-time code, and the session begins. The code works once and then expires.

You can watch everything the technician does on your screen, and you can end the session at any moment by closing the tool or telling the technician to stop. Once you disconnect, we cannot reconnect without a new code from you.

What we access

We access only what the job requires: system settings, the software involved in your issue and diagnostic information. We do not browse your personal files, photos or email, and we do not copy files off your computer unless you ask us to (for example, to help with a backup) and watch it happen.

What we never ask for

No legitimate technician needs these, and we will never request them:

• Online banking passwords or card PINs
• Payment by gift cards, wire transfer or cryptocurrency
• Remote access to your bank or investment accounts
• Permission to keep connecting after your issue is resolved

Encryption and tools

Remote sessions run over encrypted connections provided by established remote-access tools. The connection software is removed or deactivated when the session ends, and we do not install anything unrelated to your issue without explaining it first.

Passwords during sessions

If your fix requires signing in to something — Windows, your email, your printer's panel — you type the password yourself. Technicians are trained to look away from password fields, and we never ask you to read a password aloud.

Record keeping

We do not record sessions. We keep only a short service note (what the issue was and what we did) attached to your contact details, as described in our Privacy Policy.

If something feels wrong

End the session immediately and call us at +1 888-406-8086. If someone claiming to be us contacted you first and asked for remote access or payment, hang up and call the number on this website — genuine support never cold-calls you about problems you did not report.