Terms & Conditions

Who we are

These terms govern your use of the Pro PC Support website and the technical support services provided by Pro PC Support, 1635 Park Street, San Jose, CA 95126 ("we", "us"). By using the website or booking a service, you agree to these terms.

Pro PC Support is an independent third-party technical support provider. We are not affiliated with, endorsed by, or sponsored by Microsoft, Apple, Google, HP, Canon, Epson, Brother, Dell, Norton, McAfee or any other brand mentioned on this site. All product names and trademarks belong to their respective owners.

Our services

We provide remote diagnosis, troubleshooting and guidance for consumer computers, printers and related software. Services are delivered remotely during our business hours (Monday–Saturday, 9:00 AM–9:00 PM EST) to customers in the United States and Canada.

Some problems cannot be fixed remotely — hardware failures, physical damage and devices that will not power on require hands-on service. If we discover this, we will tell you before any charge.

Quotes and payment

We provide an initial look at your issue and quote a price before any paid work begins. You approve the exact fee in advance; we never add charges you have not approved.

Payment is due when the service is delivered, using the payment method we agree with you at the time. We never request payment by gift cards, wire transfer or cryptocurrency.

Your responsibilities

You agree to:

• Provide accurate information about your device and the problem
• Ensure you are authorized to request work on the device
• Keep backups of important data; we will ask before any step that carries risk to data
• Stay present at the device during remote sessions and end the session if you are uncomfortable at any point
• Not use our services for any unlawful purpose

Remote sessions

Remote sessions use secure, one-time connection tools that you start yourself. You can watch every action and can end the session at any time. Our Remote Support & Data Security Policy describes this in detail.

No guaranteed outcomes

Technology problems are not always fixable. We commit to competent, careful work and honest advice, not to fixing every issue. If we cannot resolve the problem you booked, our Refund & Cancellation Policy applies.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to our services is limited to the amount you paid for the service giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits or lost data where we advised a backup beforehand.

Nothing in these terms limits liability that cannot be limited by law.

Website content

Guides and articles on this website are general information, not professional advice for your specific situation. Follow them at your own discretion and back up important data first.

Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes will be handled in the courts of Santa Clara County, California, unless applicable consumer law gives you the right to bring a claim where you live.

Changes and contact

We may update these terms; the current version is always on this page.

Questions: info@propcsupport.com or +1 888-406-8086.