Refund & Cancellation Policy

Our promise

Our pricing is quoted and approved by you before any work begins, and our refunds follow a simple principle: no fix, no fee. If we cannot resolve the issue you booked us for, you receive a full refund of that session's fee.

One-time support sessions

For a single paid session:

• If we are unable to resolve the issue you booked, you receive a full refund of that session's fee.
• If we resolve the issue and it returns for the same reason within 7 days, we take another look at no extra charge; if we still cannot resolve it, we refund the session fee.
• If we diagnose a problem that turns out to be hardware-related and therefore outside remote support, you pay only for the agreed diagnosis fee (if one was quoted) — never the full fix price.

Subscription plans

Monthly plans can be cancelled at any time and simply stop at the end of the paid month — no cancellation fees, no notice period. Annual plans can be cancelled within the first 30 days for a full refund if no support session has been used; after that, we refund the unused full months remaining.

To cancel, call +1 888-406-8086 or email info@propcsupport.com during business hours.

How to request a refund

Call +1 888-406-8086 or email info@propcsupport.com with your name, the date of the service and the reason for your request. We review every request individually and answer within 3 business days.

Approved refunds go back to the original payment method. Depending on your bank or card issuer, the credit typically appears within 5–10 business days.

What is not covered

Refunds are not available for:

• Issues caused by new changes you made after our fix (new software, settings changes)
• A successful fix you later decide you did not want
• Issues unrelated to the problem you originally booked

Disputes

If you disagree with a refund decision, contact us and ask for a manager review. We would always rather resolve a concern directly than have you dispute a charge with your bank.