Privacy Policy

Overview

Pro PC Support ("we", "us") is an independent third-party technical support provider located at 1635 Park Street, San Jose, CA 95126. This policy explains what personal information we collect through this website and our support services, how we use it, and the choices you have.

We keep data collection to the minimum needed to answer your requests and provide support.

Information we collect

When you use our support request form or contact form, you provide:

• Your name, email address and phone number
• Your country and, optionally, your state or province
• The device type and issue category you select
• Your description of the problem and preferred contact time

How we use your information

We use the information you give us only to:

• Respond to your support request and provide the service you asked for
• Contact you during business hours about your request
• Keep basic records of the services we provided
• Meet legal, accounting and tax obligations

What we never do

We do not sell your personal information, and we do not share it with third parties for their marketing. We do not use tracking cookies, advertising networks or analytics services on this website.

We never ask for banking passwords, card PINs or gift card payments — during support sessions or anywhere else.

Service providers

Form submissions are delivered to us by email through Resend, our email delivery provider, which processes the message content solely to deliver it. Our website hosting provider processes standard technical logs required to operate the site.

These providers may only handle your information to provide their service to us.

Data security and retention

Support requests are transmitted over HTTPS and stored in our business email system with access limited to staff who need it. We keep request records only as long as needed for the purposes above, then delete them.

During remote support sessions, connection tools use encrypted connections, and no session data is recorded or kept by us.

Your rights — California (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we hold about you, to request a copy, to correct it, and to request its deletion, subject to legal exceptions. Because we do not sell or share personal information for cross-context behavioral advertising, there is no sale or sharing to opt out of.

To exercise any of these rights, contact us using the details below. We will verify your request and respond within the time the law requires.

Your rights — Canada (PIPEDA)

If you are in Canada, the Personal Information Protection and Electronic Documents Act gives you the right to access the personal information we hold about you, to challenge its accuracy, and to withdraw consent to our use of it, subject to legal and contractual limits. Contact us below and we will respond within 30 days.

Children

Our services are directed at adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Changes and contact

If we change this policy, we will post the new version on this page with an updated date.

Questions or requests about privacy: email info@propcsupport.com, call +1 888-406-8086 (Monday–Saturday, 9:00 AM–9:00 PM EST), or write to Pro PC Support, 1635 Park Street, San Jose, CA 95126.