Frequently Asked Questions

No. Pro PC Support is an independent third-party technical support provider. We are not affiliated with, endorsed by, or sponsored by any manufacturer. Brand names on this site are used only to describe the products we can help you with.

You call us or send a request, and at the agreed time you start a secure connection tool on your computer using a one-time code. The technician can then see your screen and help while you watch everything. You can end the session at any moment, and once you disconnect we cannot reconnect without a new code from you.

It depends on the issue. We take a first look, tell you what is involved, and quote a clear price before any paid work begins. You approve the exact fee in advance — there are no surprise charges. Example starting prices are listed on our pricing page.

If we cannot resolve the issue you booked us for, you do not pay for that session. Our refund and cancellation policy explains the details in plain language.

No. We never ask for passwords over the phone or chat. If a sign-in is needed on your own device, you type it yourself. We never ask for banking passwords, card PINs or payment by gift cards — and you should treat anyone who does as a scammer.

Yes, when done properly. Sessions use encrypted connections, you watch everything that happens, and we access only what the fix requires. Our Remote Support & Data Security Policy explains exactly what we do and never do.

We provide remote support across the entire United States and Canada. Because sessions happen over the internet, there is no travel and no waiting for a home visit.

Monday–Saturday, 9:00 AM–9:00 PM EST. Support requests sent after hours are answered the next business day.

A device with no signs of life needs hands-on hardware repair, which we do not provide — and we will tell you that honestly rather than charge you for a diagnosis that goes nowhere. Many "won't start" problems turn out to be fixable, though, so it is worth a call.

Yes. We help home users and small businesses with everyday computer, printer, email and security issues. For complex business networks or compliance-heavy environments, we will tell you if a dedicated IT provider is a better fit.

After we quote and you approve the fee, we arrange payment with you directly — typically over the phone through a standard, receipted payment method. We never ask for gift cards, wire transfers or cryptocurrency.

Yes. Every paid service comes with a receipt and a short note describing the issue and the work performed, so you have a clear record.