How It Works
Getting help should feel easy and safe, not like handing your computer to a stranger. Here is exactly what happens when you contact Pro PC Support — start to finish, no surprises.
Tell us what is wrong
Call +1 888-406-8086 or fill in the support request form. Describe the problem however it makes sense to you — "the printer just won't print" is a perfectly good description. We respond during business hours (Mon–Sat, 9 AM–9 PM EST, closed Sundays).
Get a clear quote before anything happens
A technician takes a first look at the issue — often a few questions are enough, sometimes a quick remote diagnosis. Then you hear exactly what the fix involves and exactly what it costs. You approve the fee before any paid work begins, and if the problem turns out to need hands-on hardware repair instead, we tell you that honestly rather than charge you for the wrong service.
Watch the fix in a session you control
You start the remote session yourself with a one-time code from a secure connection tool. The technician works while you watch your screen, explaining each step. You can ask questions, say stop, or end the session at any moment — once you disconnect, we cannot reconnect without a new code from you. When the fix is done, we verify together that everything works.
The rules we never break
- We never ask for banking passwords, card PINs, or payment by gift cards — and neither does any legitimate company.
- Sessions use encrypted, one-time connections. Nothing stays connected after you hang up.
- Fees are explained and approved before work begins. If we cannot resolve the booked issue, you do not pay for the session.
- You receive a receipt and a short record of what was done for every paid service.
Full details are in our Remote Support & Data Security Policy and Refund & Cancellation Policy.
Ready when you are
Start with a call or a two-minute form — either way, a real technician reviews your problem and tells you exactly what it takes to fix.
Mon–Sat, 9 AM–9 PM EST · USA & Canada · You can end a remote session at any time